Raging Bull Casino: Fixing KYC, Bonus, Login and Withdrawal Problems

A document upload that stays in review while the account remains unverified is the signature of a rejected file, and the most common cause is a photo where an edge, a corner or a line of text is cut off. The same rejection appears when the name on the document does not match the name on the account exactly.

Identity verification stuck or documents rejected

The player uploads a document and sees the same pending status again, or the file comes back marked as rejected without a clear reason.

• The photo is blurry or a corner of the document is outside the frame.
• The name on the document differs from the name entered at registration, even by one letter.
• The document has expired or shows a damaged photo page.
• A proof of address is older than the period the operator accepts.
• Only one side of a two-sided document was sent.

1. Lay the document flat on a plain surface in daylight, with no glare and no shadow.
2. Photograph the whole document so that all four corners and every printed line are inside the frame.
3. Open the account profile and compare the stored name and address with the document word by word.
4. Correct any spelling difference in the profile before sending the file again.
5. Send both sides of the document if it has information on the reverse.
6. Use a document that is still valid rather than one close to its expiry.
7. For proof of address, pick a document that shows the full name and the full address.
8. Upload each file separately and wait for the status to change before sending the next one.
9. Use a clear file format and keep the photo at its original size instead of compressing it.
10. Repeat the upload once only after making a real change to the file.
11. Check that the process at https://raging-bull-casino.eu.com/ accepts the document type you are about to send before uploading it.
12. Contact support when a file has been rejected twice with no explanation, or when the pending status has not moved after a fresh, clear upload.

Welcome bonus or free spins missing

The player finishes the first deposit and the balance or the spin counter stays the same as before.

• The bonus code was left out or typed with a spelling error.
• The deposit was made before the bonus was selected, not after.
• A previous welcome offer was already claimed on the same account or address.
• The deposit method used does not qualify for the offer.
• The bonus was credited but sits in a separate balance the player has not opened.

1. Open the bonus section of the account and look for an active or pending offer.
2. Compare the code you typed with the one shown for the offer, character by character.
3. Repeat the deposit with the bonus selected first, if the offer was meant to be attached at that moment.
4. Confirm that this is the first welcome offer taken on the account.
5. Check that the payment route used is one the offer allows.
6. Look for a separate bonus balance and switch to it if it exists.
7. Close the page and sign in again so the balance display refreshes.
8. Make the next deposit only after the bonus is active in the account.
9. Keep a note of the deposit reference in case support needs it.
10. Enter any bonus code in capitals only when the offer states that format.
11. Contact support when the offer shows as active but nothing has been added to the balance.

Login failing or account locked after wrong attempts

The player types the password and sees a wrong-password message, or the sign-in page replaces the form with a locked notice.

• The password was entered with a keyboard layout or a capital letter that differs from the saved one.
• Several wrong attempts in a row triggered a temporary lock.
• The login name is an email address that was changed after registration.
• Saved credentials in the browser are filling an old password.
• Two-factor codes are being entered after they have already expired.

1. Type the password by hand instead of using autofill, and check the keyboard language first.
2. Turn the caps lock off and confirm that letters which look alike are not swapped.
3. Try the email address used at registration and also any username the account may hold.
4. Clear the saved password for the site in the browser settings.
5. Use the password reset link if the lock is only about a forgotten password.
6. Set a new password that does not repeat the old one.
7. Ask for a fresh two-factor code and enter it immediately, without leaving the page open.
8. Sign in from the phone browser on mobile data if the usual network keeps failing.
9. Wait out a temporary lock instead of sending more attempts, which extends it.
10. Keep the new password in one place so the reset does not repeat.
11. Contact support when the lock stays after the waiting period or when no reset email arrives.

Withdrawal still pending

The player requests a payout and the status stays on pending while the balance does not move.

• Identity verification is not finished, so the payout cannot be released.
• Bonus funds are still attached to the balance and must be cleared first.
• The payout goes to a method that has not been used for a deposit.
• An open bonus condition has not been completed.
• The request was split or cancelled by a second click.

1. Open the transaction history and note the exact status of the request.
2. Finish any outstanding verification so the payout has nothing blocking it.
3. Clear or complete the bonus balance if one is still active.
4. Send the payout to the same route used for the deposit where the rules require it.
5. Cancel a duplicate request only if two identical ones show in the history.
6. Leave the pending request alone rather than cancelling and resubmitting it, which restarts the queue.
7. Check the account messages for a request for more documents.
8. Confirm that the payout address or account details match the account holder name.
9. Make no new deposits while the request is pending, so the balance stays readable.
10. Keep the request reference close for any follow-up.
11. Contact support when the status has stayed pending after verification is complete and the bonus balance is clear.

Most of these problems start with one detail entered at registration, so keep the name, address and date of birth on the profile identical to the documents from the first day and upload clear files the first time an identity check is requested.